Terms &
Conditions.

1. About Us

This website is operated by Best Web Studio Ltd., trading as Printing Cheap. We are registered in England and Wales under company number 12091407. Our registered office and studio address is:

Unit 87, Thomas Way, Hersden, Canterbury, Kent, CT3 4NH, United Kingdom.

VAT registration number: 511 8216 23
Telephone: 01227 941 224
Email: office@printingcheap.co.uk

References to "we", "us" or "our" in these terms refer to Best Web Studio Ltd. t/a Printing Cheap. References to "you" or "your" refer to the customer placing an order.

2. Definitions

• "Order" — any request for goods or services submitted via our website, email, telephone or in person.
• "Artwork" — any digital file, image, design, text or content supplied by you for use in production.
• "Proof" — a digital representation of the finished product sent to you for approval before production.
• "Production" — the physical manufacture or printing of your Order.
• "Goods" — any printed or finished products supplied by us under an Order.
• "Business Customer" — a customer ordering in the course of their business, trade or profession.
• "Consumer" — a natural person ordering entirely outside a trade, business or profession.

3. Quotations & Pricing

3.1 Validity of Quotes

All quotations are valid for 14 calendar days from the date of issue unless otherwise stated in writing. After this period, prices may change due to fluctuations in material costs, paper stocks or labour. We reserve the right to requote if production has not commenced within 14 days of the original quote.

3.2 What Quotes Include

A quote covers the specific product, quantity, size, substrate and finish described at the time of quoting. Any changes to specification — including size, quantity, material, finish, artwork complexity or turnaround — may result in a revised quote. We will always inform you before proceeding.

3.3 VAT

All prices are stated exclusive of VAT unless otherwise indicated. VAT at the current UK rate will be added to all invoices. Our VAT number is 511 8216 23.

3.4 Price Errors

In the event of a pricing error on our website or in a quote, we are not obliged to supply goods at the incorrect price. We will contact you to offer the correct price or cancel the order without charge.

4. Placing an Order

4.1 How Orders Are Formed

An order is placed when you submit our order form, send an email confirming a quote, or confirm an order by telephone. A contract between us is only formed when we send you a written order confirmation. Submission of an order or payment does not by itself constitute acceptance.

4.2 Order Confirmation

We will confirm your order by email within one business day. If we cannot fulfil your order (due to material availability, capacity constraints or any other reason), we will inform you promptly and issue a full refund of any amounts paid.

4.3 Accuracy of Information

You are responsible for ensuring that all details submitted with your order — including quantities, sizes, delivery address, contact details and any special instructions — are complete and accurate. We cannot accept liability for errors resulting from incorrect information provided by you.

4.4 Business Orders

Where you order as a Business Customer, you confirm that you have authority to bind your organisation to these terms and that all information provided is accurate and truthful.

5. Artwork & Files

5.1 Customer Responsibility for Artwork

You are solely responsible for the accuracy, legality and quality of all artwork and content you supply. This includes — but is not limited to — spelling, grammar, telephone numbers, addresses, pricing, logos, images and legal claims made in the artwork.

5.2 File Quality

We recommend supplying artwork to the specifications set out on our Artwork Requirements page. If supplied files are unsuitable for production, we will advise you before proceeding. We are not responsible for poor print quality resulting from low-resolution, incorrectly colour-profiled or improperly formatted files that have been approved by you.

5.3 Design Services

Where we create or modify artwork on your behalf, all design work remains our intellectual property until full payment is received. Upon full payment, rights in the final approved design are transferred to you for the specific use commissioned. Draft concepts, exploratory designs and artwork created but not used remain our property at all times.

5.4 Third-Party Content

You warrant that you have full rights to use all images, fonts, logos, trademarks and other intellectual property included in artwork supplied to us. You indemnify us against any claims, costs or damages arising from the use of third-party content you have supplied.

5.5 Offensive or Illegal Content

We reserve the right to refuse to produce any artwork that is, in our reasonable opinion, offensive, defamatory, infringing, misleading, illegal or likely to cause harm. Refusal on these grounds does not entitle you to a refund of any design fees already incurred.

6. Proofing

6.1 Soft Proofs

For all orders, we will provide a digital soft proof (PDF) showing a representation of the finished product. Production does not begin until you have approved the proof in writing (by email or via our order system).

6.2 Approval is Binding

Your written approval of a proof constitutes your acceptance that the artwork, layout, dimensions and content are correct. We will not accept claims for reprints or refunds based on errors that were visible in the approved proof.

6.3 Colour Accuracy

Digital soft proofs are representations only. Colours displayed on screen vary by monitor calibration and cannot be guaranteed to exactly match printed output. Colour differences of up to Δ E 5 (as measured on a calibrated press) are within acceptable tolerance and do not constitute a defect. If colour accuracy is critical, please request a physical press proof (available at additional cost) before approving for full production.

6.4 Proof Turnaround

Proofs are typically issued within one business day of receiving approved artwork and cleared payment. We ask that you respond to proofs promptly — delays in approving proofs will push back your production and delivery date accordingly.

7. Payment Terms

7.1 New Customers

All new customers are required to pay in full before production commences. This applies regardless of order value.

7.2 Established Customers

Customers with a satisfactory trading history may be offered 30-day credit terms at our sole discretion. Credit terms must be agreed in writing before an order is placed. We reserve the right to withdraw credit terms at any time without notice.

7.3 Accepted Payment Methods

We accept payment by BACS/bank transfer, credit card, debit card and other methods as indicated at checkout. Cheques are not accepted. Cash may be accepted for in-studio collections by prior arrangement.

7.4 Payment on Delivery

We do not offer payment on delivery or payment on collection for new customers. Goods will not be released until payment has cleared in full.

7.5 Retention of Title

Goods remain the legal property of Best Web Studio Ltd. until payment has been received in full. We reserve the right to recover and retain goods in the event of non-payment, even where goods have been delivered. Any shortfall between the recovered value of goods and the outstanding invoice balance remains payable by you.

7.6 Disputed Invoices

If you dispute any part of an invoice, you must notify us in writing within 7 days of the invoice date, specifying the nature and amount of the dispute. Failure to dispute within this period constitutes acceptance of the invoice. Undisputed portions of an invoice remain due on the original payment date.

8. Late Payment & Debt Recovery

8.1 Statutory Interest

Where payment is not received by the due date, we reserve the right to charge statutory interest at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. Interest accrues daily from the due date until payment is received in full.

8.2 Compensation for Debt Recovery Costs

We are entitled to claim fixed compensation for the cost of recovering a late payment under the Late Payment of Commercial Debts (Interest) Act 1998:

• Debts below £1,000 — £40
• Debts from £1,000 to £9,999.99 — £70
• Debts of £10,000 or more — £100

We may also recover reasonable legal and collection costs where we have incurred them in recovering the debt.

8.3 Suspension of Services

Where any amount is overdue, we reserve the right to suspend all current and future work for you until all outstanding amounts are paid in full, without liability to you for any resulting delays or losses.

8.4 Referral to Debt Collection

Accounts outstanding for more than 60 days from the original due date may be referred to a third-party debt collection agency or solicitors without further notice. All associated costs of collection will be added to the outstanding balance and are recoverable from you.

9. Cancellations

9.1 Before Production

You may cancel an order without charge before a proof has been approved and before production has commenced, provided you notify us in writing. If design work has been carried out on your behalf, a design fee may be charged for work already completed.

9.2 After Proof Approval

Once you have approved a proof and production has commenced, the order cannot be cancelled. Production of bespoke printed goods begins immediately on proof approval and cannot be reversed. No refund will be issued for cancellation at this stage.

9.3 Consumer Right to Cancel

Where you are a Consumer (ordering entirely outside a trade or business), you have the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days of placing an order, except where production of personalised or custom goods has commenced at your explicit request prior to the end of the 14-day period. By approving a proof or requesting same-day/urgent production, you acknowledge that production has commenced and waive your right to cancel under these regulations.

9.4 Cancellation by Us

We reserve the right to cancel any order at our discretion. If we cancel an order that is not due to your breach of these terms, we will refund all amounts paid for that order in full within 14 days.

10. Delivery & Collection

10.1 Delivery Timescales

Quoted production and delivery timescales are estimates only and do not constitute a guarantee. Timescales run from the date of proof approval and cleared payment, not from the date of ordering.

10.2 Delayed Delivery

We are not liable for delays caused by courier or postal services, adverse weather, industrial action, or any other circumstances beyond our reasonable control. If your delivery is significantly delayed, please contact us and we will investigate with the carrier.

10.3 Failed Delivery

If a delivery attempt fails because the recipient is unavailable and the parcel is returned to us, a re-delivery charge will apply. We are not responsible for the costs of re-delivery resulting from an incorrect address provided by you.

10.4 Risk of Loss

Risk in the Goods passes to you upon delivery to the address specified in your order. For Business Customers, title passes upon full payment (see clause 7.5). For Consumers, title passes upon delivery.

10.5 Collection

Orders may be collected from our studio at Unit 87, Thomas Way, Hersden, Canterbury, CT3 4NH during opening hours (Monday–Friday, 8:30am–5:30pm). Please wait for a collection-ready notification before attending. We cannot be held responsible for costs incurred in attending before an order is ready.

10.6 Uncollected Goods

Goods not collected within 30 days of notification that they are ready may be disposed of at our discretion. No refund will be issued for uncollected goods after this period.

11. Faulty Goods & Complaints

11.1 What Constitutes a Fault

A fault is a significant deviation from the approved proof that is attributable to our production process — such as a significant colour shift beyond the tolerance in clause 6.3, incorrect trimming causing loss of important content, or major printing defects (banding, streaking, mis-registration) across the entire run.

The following do not constitute faults:

• Differences between screen display and printed colour within the tolerance stated in clause 6.3
• Errors in artwork that were present in and visible on the approved proof
• Minor colour variation within an acceptable print tolerance
• Damage caused by you after delivery
• Variations inherent to the printing process on the specified substrate
• Dissatisfaction with a design that was supplied by you

11.2 Reporting Faults

You must notify us of any fault within 48 hours of receiving your goods, providing your order number, a description of the fault, and clear photographic evidence. Claims made after this period may not be accepted.

11.3 Remedy for Faults

Where we accept a fault is attributable to us, we will, at our sole discretion, either:

1. Reprint and re-deliver the affected goods at no charge; or
2. Issue a full or partial credit/refund for the affected goods.

We will not be liable for any indirect costs resulting from the fault, including event cancellations, business losses, or third-party costs.

12. Returns Policy

12.1 Custom-Printed Goods

We do not accept returns of custom-printed, personalised or bespoke goods unless they are faulty as defined in clause 11.1. This is because such goods are made specifically to your specification and have no resale value. This applies to all printed materials including stationery, banners, signage, vehicle graphics, clothing and all other bespoke products.

12.2 Consumer Rights

For Consumer customers, the Consumer Rights Act 2015 provides that goods must be of satisfactory quality, fit for purpose and as described. Where goods fail to meet these standards due to our fault, you are entitled to a repair, replacement or refund as appropriate. Your statutory rights are not affected by these terms.

12.3 Change of Mind

We do not offer returns or refunds for change of mind, incorrect sizing specified by you, colour expectations based on screen display, or dissatisfaction with a design you supplied. Please review your proof carefully before approving.

12.4 Return Process

Where a return is authorised by us, goods must be returned in their original packaging within 14 days of our authorisation. Return postage is your responsibility unless the return is due to our fault, in which case we will arrange or refund collection. Goods returned without prior authorisation will not be accepted.

13. Fraud & Chargeback Policy

13.1 Fraudulent Orders

We take fraud seriously and actively monitor for indicators of fraudulent activity. Indicators include — but are not limited to — placing large orders with unverified contact details, providing false business information, requesting urgent production to circumvent verification, and disputing payments for goods that have been received and accepted.

13.2 Verification

We reserve the right to verify your identity and business details before processing any order. We may request photo ID, proof of business registration, a company credit check, or payment of a deposit before commencing work on high-value orders. Failure to provide requested verification entitles us to cancel the order.

13.3 Deposits

For orders over £500, we reserve the right to require a deposit of up to 50% before commencing work. The deposit is non-refundable if the order is cancelled after production has commenced.

13.4 Chargebacks

By placing an order and approving a proof, you agree that:

• You will not initiate a chargeback or payment dispute with your bank or card provider for any order that has been produced in accordance with your approved proof.
• You will contact us directly to resolve any dispute before initiating a chargeback.
• A chargeback initiated in bad faith (i.e. for goods correctly produced and delivered) constitutes a breach of these terms.

In the event of an unjustified chargeback, we will contest it fully with all available evidence, including proof approval records, delivery confirmation, email correspondence and payment records. We reserve the right to pursue recovery of all resulting losses — including chargeback fees charged to us by our payment processor — through the courts or debt collection.

13.5 Non-Payment for Delivered Goods

Where goods are delivered and subsequently payment is refused or reversed without valid grounds, we will pursue the full invoice value plus statutory interest, debt recovery compensation and legal costs through the County Court (Small Claims Track or fast track as appropriate). County Court Judgments (CCJs) obtained against individuals are registered on their credit record for six years.

13.6 Blacklisting

We reserve the right to refuse future orders from any customer who has previously failed to pay, initiated an unjustified chargeback, or engaged in fraudulent conduct.

14. Intellectual Property

14.1 Your Content

You retain ownership of all content you supply to us. By supplying content, you grant us a non-exclusive licence to use it solely for the purpose of producing your order.

14.2 Our Designs

All design work, templates, artwork and creative concepts created by us remain our intellectual property until full payment is received. Unpaid design work may not be reproduced, used or distributed.

14.3 Portfolio Use

We reserve the right to use images of completed work in our portfolio, website and marketing materials unless you notify us in writing at the time of ordering that you object to this use.

14.4 Infringement Indemnity

You indemnify us against all claims, costs, damages and expenses arising from any allegation that content you supplied infringes the intellectual property rights of any third party.

15. Limitation of Liability

15.1 Cap on Liability

Our total liability to you in connection with any order shall not exceed the price paid for that order. This cap applies regardless of the basis on which liability arises (contract, tort, breach of statutory duty or otherwise).

15.2 Excluded Losses

To the fullest extent permitted by law, we exclude liability for:

• Loss of profit, revenue or anticipated savings
• Loss of business, contracts or goodwill
• Costs of reprinting at a third party
• Event cancellation or postponement costs
• Any indirect, special or consequential loss

15.3 Consumer Exceptions

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law. Consumer statutory rights under the Consumer Rights Act 2015 are not affected.

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including — but not limited to — acts of God, fire, flood, power failure, equipment breakdown, pandemic, industrial action, supplier failure, or government action. In such circumstances, we will notify you as soon as reasonably practicable and use reasonable endeavours to minimise the impact on your order.

17. Data Protection

We process personal data in accordance with our Privacy Policy, which forms part of the contract between us. By placing an order, you consent to the processing of your personal data as described in that policy. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

18. Governing Law

These terms and any dispute or claim arising from them shall be governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales. For Consumer customers, this does not affect your right to bring proceedings in the courts of the country in which you are resident.

19. Changes to These Terms

We may update these terms from time to time. The version published on this website at the time your order is placed shall apply to that order. We recommend you review these terms before each order.

20. Contact & Complaints

If you have any questions about these terms, or wish to make a complaint, please contact us:

Best Web Studio Ltd. t/a Printing Cheap
Unit 87, Thomas Way, Hersden, Canterbury, CT3 4NH
01227 941 224
office@printingcheap.co.uk

We aim to acknowledge all complaints within 2 business days and to resolve them within 14 business days. If you are a Consumer and remain dissatisfied after our internal complaints process, you may refer your complaint to an Alternative Dispute Resolution (ADR) provider or seek advice from Citizens Advice (citizensadvice.org.uk) or Trading Standards.